1. How to check your Nat Status:

Right click the mouse-Mainmenu- Info-Version

You can see the Nat Status.

If it is “Connected“, it means the network is normal and you can use your phone to add device.

If it is “Probing DNS “, it means your network isn’t normal.

Then you need to check your Ethernet port of DVR if it is bright. The orange light should be flashing and green light sholud be always bright.

If not, please change a Ethernet cable.

If it is bright and also appears Probing DNS, you can try to fix your IP:

XVR NVR Interface Setting Network

2. Where to find your Serial Number(SN) and QR code of system?

Step 1 Right click mouse and click Main Menu—Info—Version

Note: Only when NAT status is “Conected”, it means system has connected to internet and cloud successfully and phone/PC can use SN to view it locally and remotelly

If you have not connected DVR to a monitor and can not log in system, there is another way to find your system’s SN.

1. Plug DVR to router by ethenet cable.

2. Get a computer which is connected to same router as DVR is connected.

3. Install a software on computer. Here is sofrware:

http://www.hviewsmart.com/app/file/7

4. Check if the software can detect system’s serial number.

3. There is the way to find QR code to download the APP.

Step 1. Turn on DVR and connect DVR to a monitor. Right click mouse and select Guide.

Step 2. Click next

Step 3. Scan QR Code to download APP

You can judge whether recorder has connected to cloud by status of network like picture below.

NOTICE: Only when the Nat Status appears Connected, it means the Network is ok and you can connnect system by phone or PC via SerialNo remotely.

If the status is Probing, it means recorder did not connect to cloud successfully.

You can try methods below.

1. Please use this method to connect network:  What to Do If The Cloud P2P of The DVR/NVR System is Offline?

2. Please check the yellow and green light on the ethernet port of recorder. One should be blinking which indicates recorder has connected to router successfully. If not, please change the ethernet port of router or another reticle to have a try.

3. Go to Main Menu—-System—Network to confirm DHCP is ticked.

4. Please reset recorder to factory default.

5. If you can, please change a router to have a try.

6. Please sent email to support@xvraid.com to ask new firmware to upgrade. But you need inform us model of your system.

Please check the network status of the system on the monitor. It must be “success” if you want to get a remote view on the phone and on the computer.

Right-click to call out the menu, then go to booting wizard to have the system internet status as bellow:

Please make sure the connection status is success.

If the network is not “connected”, please refer to below instruction to fix the network problem:

1. Please download the APP FreecamPro from Google Play or APP Store.

2. Please do not register the APP account and directly to add the system via the local login.

3. Add the system to the APP by using the serial number:

In the Device Information page, please input the information and click save button on the right upper corner:

• • Register Mode: GID
  • DeviceName: create a name for your system on the phone APP
  • GID: serial number of your system, and scan the UUID QR code of the system
  • User Name: default one is admin
  • Password: admin password of your system
  • Channel Num: 8 for DN81Q, 4 for DN41Q

4. If the device information is correct, the system could be added successfully, and you could view the cameras on the APP.

How to manually fix DVR/NVR’s IP?

1. Please use a computer that is connected to the same router and check the computer’s network information.

3. Please fix the system’s IP like the picture below.